Subscribe now
  • Home
  • Refund and Returns Policy

Refund and Returns Policy

Refund and Returns Policy

Last updated: December 2025

This Refund and Returns Policy explains how refunds are handled for all IPTV subscriptions and digital services purchased through IPTVSMARTERS-PRO.net. Because our services are delivered digitally and activated instantly, it is important to understand the rules below before completing your purchase.

1. Nature of Our Products

All products sold on this Website are digital services. Once payment is confirmed, you receive activation details such as:

  • Username & password
  • Xtream Codes login
  • M3U Playlist URL
  • Activation code (for certain apps)

Because these digital credentials provide immediate access to IPTV services, they cannot be “returned” like physical goods.

2. Refund Eligibility

Refunds are available under the following conditions:

  • Before activation: If we have NOT yet generated or delivered your IPTV login details, you may request a full refund.
  • After activation: Once your IPTV details have been delivered via email, WhatsApp, or Website support, the service is considered fully provided. In this case, refunds are normally not available.
  • Technical issues we cannot fix: If you experience a major technical problem AND our support team cannot resolve it after troubleshooting, we may consider a partial or full refund on a case-by-case basis.
  • Duplicate orders / accidental double payment: If you were charged twice for the same subscription, we will refund the duplicate payment after verification.
  • Unauthorized transactions: If your payment method was used without permission (subject to investigation), we may approve a refund depending on your bank’s confirmation.

3. Situations Not Eligible for Refund

The following cases do NOT qualify for a refund:

  • Your device is outdated, unsupported, or incompatible
  • Slow or unstable Internet connection in your home
  • Restrictions from app stores (Google, Apple, Samsung, LG, etc.)
  • Temporary outages from providers or third-party apps
  • You changed your mind after activation
  • You stopped using the service before the end of your subscription
  • Issues caused by VPN usage, blocked ports, or ISP throttling

4. Subscriptions and Renewals

When you purchase a subscription (1, 3, 6, or 12 months), you receive IPTV access for the full duration starting from activation.

  • No partial refunds for unused time
  • No refunds for expired subscriptions
  • No refunds if activation details were used on unauthorized devices
  • Renewals must be purchased manually unless stated otherwise

5. How to Request a Refund

Please contact us via WhatsApp or the Support Page to request a refund.

Provide the following information:

  • Your full name
  • Email or WhatsApp number used during your order
  • Order ID or payment reference
  • Type of subscription purchased
  • A clear explanation of your issue (screenshots recommended)

Contact Support: https://wa.link/4w4qxv

6. Processing Time

If your refund is approved, it will be processed using the same payment method used during checkout.

Most refunds take 3–10 business days to appear, depending on your bank or payment provider.

7. Chargebacks & Disputes

If you open a chargeback before contacting us, your IPTV service may be suspended pending investigation. We strongly recommend contacting us first — most issues are solved quickly.

8. Changes to This Policy

IPTVSMARTERS-PRO.net may update or revise this Refund Policy at any time. The latest version will always be published on this page.

By making a purchase on IPTVSMARTERS-PRO.net, you agree to this Refund & Returns Policy.

Contact us